Frequently Asked Questions

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan from a carrier without having to use a physical SIM card. It's built into your device and can be programmed to connect to different networks. With VAYO, you can quickly install an eSIM profile to your compatible device and get connected worldwide without changing physical SIM cards.

Most newer smartphones support eSIM technology, including:

• iPhone XS, XR, 11, 12, 13, 14, 15 and newer models
• Google Pixel 3, 4, 5, 6, 7 and newer models
• Samsung Galaxy S20, S21, S22, S23 and newer models
• Samsung Galaxy Note 20, Z Fold, Z Flip and newer models
• Newer iPads with cellular capability

To check if your specific device is compatible, go to your device settings and look for "Mobile Data," "Cellular," or "SIM" options. If you see "Add eSIM" or "Add Cellular Plan" options, your device likely supports eSIM.

No, installing a VAYO eSIM doesn't replace your existing phone plan or require you to remove your physical SIM card. It adds a secondary data plan to your device that you can enable or disable as needed. This means you can keep your regular phone number for calls and texts while using the eSIM for data connectivity when traveling.

After purchasing a VAYO eSIM plan, you'll receive a QR code via email. To install:

1. On your device, go to Settings
2. Select Cellular/Mobile Data
3. Tap "Add eSIM" or "Add Cellular Plan"
4. Scan the QR code we sent you
5. Follow the on-screen prompts to complete setup

For detailed, device-specific instructions, visit our How It Works page.

VAYO partners with premium network providers around the world to ensure reliable connectivity. When you use our eSIM, your device automatically connects to the strongest available local network. In most countries, we provide access to multiple carriers to ensure consistent coverage. We prioritize 4G/LTE networks, with 5G access in supported regions.

VAYO eSIMs are primarily designed for data connectivity. While some plans may include voice and SMS capabilities in certain regions, we recommend using data-based communication apps like WhatsApp, Telegram, or FaceTime for calls and messaging. Your existing phone number on your physical SIM will still work normally for traditional calls and SMS.

Yes, VAYO eSIM provides a secure cellular connection similar to any carrier. However, for maximum security, we recommend using a VPN service when connecting to sensitive websites or services. While cellular connections are more secure than public WiFi, additional encryption through a VPN offers the highest level of protection for your data.

VAYO eSIMs typically provide 4G/LTE speeds in most locations, with 5G available in supported areas and on compatible devices. Actual speeds depend on local network conditions, coverage, and device capabilities. Most customers experience excellent performance suitable for browsing, streaming, video calls, and other common applications. We do not artificially throttle speeds, but some plans may include fair use policies that reduce speeds after reaching high usage thresholds.

VAYO offers prepaid data plans with clear, upfront pricing. You select a plan based on:

1. Destination (specific country or region)
2. Data allowance (from 1GB to unlimited)
3. Validity period (from 7 days to 30 days)

There are no recurring charges or hidden fees. You pay once for the plan you select, and it expires after the chosen validity period or when you've used all your data, whichever comes first. Visit our Pricing page to see all available options.

Yes, you can easily add more data to your existing VAYO eSIM without having to install a new profile. Simply log into your VAYO account, select your active eSIM, and choose a data top-up option. The additional data will be immediately available and will use the same validity period as your original plan or extend it, depending on the top-up selected.

The eSIM profile itself doesn't expire and remains on your device until you delete it. However, the data plan associated with your eSIM has a specific validity period (typically 7, 15, or 30 days) that begins when activated or on your specified start date. After this period, the data plan expires, but you can purchase a new plan for the same eSIM profile without having to install a new QR code.

We offer refunds in the following situations:

• If you haven't activated your eSIM yet (haven't scanned the QR code)
• If your device is not compatible with our eSIM service
• If you experience significant connectivity issues that our technical team cannot resolve

Refund requests should be submitted within 7 days of purchase. For full details, please review our Refund Policy.

It depends on the plan you purchase. We offer:

• Country-specific plans: Work only in the designated country
• Regional plans: Work across multiple countries in a specific region (e.g., Europe, Asia)
• Global plans: Work in most countries worldwide

Check the plan details before purchasing to ensure it covers all your travel destinations. If your trip includes multiple regions, you may need to purchase separate plans or choose a global option.

We recommend installing your VAYO eSIM before departing for your trip, while you still have reliable internet access. The installation process requires an internet connection to download the eSIM profile. Once installed, you can set the activation date to match your arrival at your destination. This ensures you'll be connected as soon as you land without needing to find WiFi or use expensive roaming data.

Yes, all VAYO eSIM plans allow tethering/hotspot functionality. This means you can share your eSIM data connection with other devices like laptops, tablets, or another phone. Simply enable the hotspot feature on your device with the VAYO eSIM, and your other devices can connect to this network. Note that tethered data usage counts toward your plan's data allowance, so sharing with multiple devices may consume your data more quickly.

No, we do not track or record your device location or browsing activity. As required by telecommunications regulations, we only keep records of technical connection information such as connection time, data volume consumed, and the cellular provider used for each data connection. Your privacy is important to us, and we do not monitor or store information about which websites or services you access.